Salesforce AI Research

Salesforce AI Research has been building Launa-Omni, a voice model that holds real-time, two-way conversations. The latest evaluation results came in this week, and this post covers what we built and how it…

Salesforce’s latest Agentic Enterprise guide will surprise you with insights on our next chapter of AI in business.

Back when I joined Salesforce, one of the first things that struck me was the sheer ambition of our engineering organization. Fifteen thousand engineers shipping software across a portfolio of products that millions…

Learn how to make AI more reliable for your business with these anti-hallucination strategies.

The latest State of Service report is packed with data on how AI is reshaping customer service — here's what it means for your lean team.

When your team and AI work side by side, your business can build customer experiences that set you apart.

In London in 1832, clerks from thirty-one competing banks gathered every afternoon on Lombard Street to settle accounts. Each bank had already mastered the basics — tracking debits, crediting accounts, settling balances. The…

Was it kind of cringe? Absolutely. But it also worked. Try these 5 things for your own program.