Call Centers Have Billions of Hours of Audio. Why Isn’t AI Learning From It? 🎧

Companies have spent decades recording customer conversations, yet many are deploying voice agents that still struggle to understand what people need. Andrew Ettinger, CEO of Hume AI, says the industry is sitting on tens of billions of hours of audio that could offer valuable insights into human emotions, communication and customer behaviour. With appropriate consent and privacy safeguards, those recordings could help companies train and evaluate voice agents that better understand real customer interactions. Watch the full episode! #VoiceAI #HumeAI #CustomerServiceAI #ConversationalAI #AI