#367 Don't Build on Jell-O: How to Make Agentic AI Reliable with Dan Klein, CTO at Scaled Cognition

Across the AI industry, capability has exploded while trustworthiness has lagged badly behind. The same technology that writes fluent prose can invent a refund policy that was never real, and most of those errors are subtle enough that no one notices. As more teams hand high-stakes work to AI — in banking, healthcare, customer service — the cost of confident mistakes adds up fast. So how common are hallucinations, really? Can chaining models together or adding humans to the loop fix it? And is reliability something you can design into a system from the start? Dan Klein is the CTO and co-founde