Building an Enterprise AI Agent for Healthcare

Every capability in an agent needs its own evidence and release bar. A model-provider slip, an incorrect tool call, and a wrong fertility-benefits answer should not be held to the same pass rate. William Horton, Staff AI Engineer at Maven Clinic, joined us the day after Maven Assistant reached its first external users. The agent helps members inside Maven Clinic’s women’s and family healthcare platform find providers, manage appointments, navigate Maven, and get basic health information. William had spent much of launch day reading chat traces and turning the surprises into product decisions a